Refund & Cancellation Policy
Herae Plus and Herae Together are subscriptions. You can cancel any time and keep unlimited access until the end of the period you've already paid for. This page explains cancellations and refunds.
Cancel any time. Cancelling stops future charges and you keep your plan until the current period ends — nothing is lost, and your memories always stay yours, even on the free plan.
1. Cancelling your subscription
You can cancel whenever you like from the Billing page on the Herae site (or the extension's Account menu → Manage billing). When you cancel:
- You keep unlimited access until the end of the period you've already paid for.
- You won't be charged again.
- At the end of the period your account simply returns to the free plan — you keep all your saved moments and memories.
2. Refunds
Annual plans
If you're on an annual plan, we'll issue a full refund within 14 days of your initial purchase or an annual renewal, no questions asked. Just contact us (below).
Monthly plans
Because monthly plans can be cancelled at any time and you keep access through the period you've paid for, monthly fees are generally non-refundable after the charge. If something went wrong — you were charged in error, charged twice, or couldn't use the service due to a problem on our end — contact us and we'll make it right, including a refund where appropriate.
Accidental or duplicate charges
Charged by mistake, or twice? Email us and we'll refund it promptly.
3. Your statutory rights
Nothing in this policy limits any refund or cancellation rights you have under the consumer-protection laws of your country (for example, the 14-day cooling-off period for consumers in the EU and UK). Note that where you ask us to start providing a digital service immediately, statutory cooling-off rights may no longer apply once you've begun using it — but our own 14-day annual-plan refund above still does.
4. How payments and refunds are handled
Our payments are processed by Paddle, which acts as the Merchant of Record (authorized reseller) for Herae subscriptions. Refunds are returned to your original payment method and typically take a few business days to appear, depending on your bank or card provider. Your Paddle receipt (emailed to you at purchase) also lets you manage the payment directly.
5. How to request a refund
Email billing@herae.app (or use our Contact page) from — or mentioning — the email address on your Herae account, and tell us briefly what you'd like refunded. We aim to respond within a couple of business days.
6. Changes to this policy
We may update this policy from time to time; the "last updated" date above always reflects the current version. Material changes won't affect a refund you were already entitled to at the time of your purchase.
7. Contact
Billing questions: billing@herae.app.